CETS Work-study Job Application

Job Description:

• Staff Help Desk; provide 1st tier IT support to the faculty, staff, and students of the Engineering School. Respond to clients’ requests via walk-ins, phone calls, and email.
• Provide 1st tier support for classes, conferences, and meetings in need of tech assistance while in session; use Slack to seek remedies and/or escalate issues to the appropriate group when warranted.
• Assist users with account creation, WIFI access on laptops and personal devices, 2-Step authentication, & urgent matters requiring an immediate response.
• Monitor ticket tracking system (Fresh Service) to accurately assess requests/problems, properly route submissions to appropriate groups, track issues, etc.
• Handle AV equipment loan pickups and returns.
• Handle computer and tech equipment deliveries and notifications.
• Monitor peripheral equipment and environmental conditions in CETS computer labs.

Hourly Rate:

$12.00/hour

Application:

To apply online for a work-study position with Computing and Educational Technology Services (CETS), please fill out the form below and attach your cover letter and resume. Address your cover letter to Tonya Revell and include your contact information in the letterhead. Your cover letter should express your interest in the job and tell us why you'd make a great addition to our staff.

Application deadline: Monday, September 1, 2025.

Personal Information
First Name
Last Name
Middle Initial
Email address:
Major (if undeclared, areas of interest)
Work Study Award	Yes No Unsure

Permanent Address Street City State Zip Phone

Campus Address Dorm Street Room Zip Phone

Experience
Please attach your cover letter and resume (include your full name in the file name for each doc). Thank you and good luck. We look forward to hearing from you.