Why can't I log in?

There are several possibilities. Always use your PennKey unless the instructions specifically say to use your SEAS password.

If you don't know the difference between your PennKey and SEAS account passwords, please see:

Use Your PennKey

Use your PennKey password rather than your SEAS account password.

Make sure you are using the correct password by typing it into this page:

If you've forgotten your PennKey password, visit:

Type Your Password

Always set or test your password by manually typing it. Using copy and paste may introduce hidden special characters.


Restart your computer. Sometimes a quick reboot will solve the problem.

No Login Prompt

If you don't get a login or password prompt, your IP address may be blocked or there may be a problem with your SEAS account. Contact CETS with your IP address (visit whatismyipaddress.com).

SEAS Password Doesn't Work

It may take up to 30 minutes for a changed SEAS password to propagate. If it has been over 30 minutes, please contact CETS.

Can't Log into CETS Lab Windows Machine

You need to use your PennKey password to log in.

Can't Log into a Linux Workstation

Check your disk usage in the SEAS Account Management website. If you are over quota and have no free space available, contact CETS.

You may have a file permission issue. If possible, please check your file permissions or contact CETS.

Log into eniac via SSH (SecureCRT) and run the virgin command.

If none of the above solutions fixed your problem, please contact CETS.

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