• Contact Us

If you are unable to sign into Google@SEAS because you don’t meet the 2-Step Verification policy, visit the Google@SEAS Account Management page for further instructions.

Before contacting CETS, please search our Answers articles to see if there is already a solution for your question or problem:

CETS can be reached by the following:

Online Form: Contact CETS (preferred)

Email: cets@seas.upenn.edu

Phone: 215-898-4707
Please be prepared to leave the following information when speaking to a technician or leaving a voicemail message:

  • Your name
  • Your username (you@seas.upenn.edu)
  • A phone number you can be reached at


164 Levine Hall
University of Pennsylvania
3300 Walnut Street
Philadelphia, PA 19104-6391


Monday-Friday, 9 AM – 5 PM