• Contact Us

If you are unable to sign into Google@SEAS because you don’t meet the 2-Step Verification policy, visit the Google@SEAS Account Management page for further instructions.

Before contacting CETS, please search our Answers articles to see if there is already a solution for your question or problem:

Please note: All CETS staff will be working remotely during Penn’s response to the COVID-19 pandemic and are ready to handle urgent issues, along with additional staff to answer calls.

CETS can be reached by the following:

Online Form: Contact CETS (preferred)

Email: cets@seas.upenn.edu

Phone: 215-898-4707
Please be prepared to leave the following information when speaking to a technician or leaving a voicemail message:

  • Your name
  • Your username (you@seas.upenn.edu)
  • A phone number you can be reached at


Our physical location is closed until further notice, but staff working remotely will continue to be available during normal business hours.

164 Levine Hall
University of Pennsylvania
3300 Walnut Street
Philadelphia, PA 19104-6391


Monday-Thursday, 8:30 AM – 8:00 PM
Friday, 8:30 AM – 5 PM