How do I use Qualtrics?

Qualtrics is a web-based survey and statistical analysis tool available to Penn Engineering staff, faculty, and students.

Log in with your PennKey here:

The first time you log in, choose:

"No, I don't have a preexisting account here"

and agree to the terms of service.

Qualtrics preexisting account dialog

Qualtrics provides excellent documentation and training materials:

How do I use Qualtrics for research?

If you are using Qualtrics to collect research data intended for publication, please contact the Institutional Review Board (IRB) before sending out your survey.

How do I get support from Qualtrics?

Qualtrics requires users to log in to submit a ticket:

  1. Log into your Qualtrics account.
  2. Click on the Help link at the top right.
  3. Click the Contact Support button in the popup window.
  4. Click the Sign in with SSO link in the new window.
  5. Enter upenn into the Organization ID box and click the Continue button.

You will be directed to the Qualtrics Support Center using your Penn WebLogin session. For more information, visit the Penn Software Licensing Qualtrics FAQ.

How do I require PennKey authentication for my surveys?

When configuring PennKey authentication, you also have the option to capture some information about the authenticated user following these steps:

  1. Check the Capture respondent identifying info box.
  2. Click on the + icon to add an item.
  3. Add the identifying name you want to use in the first column, Embedded Data to Set....
  4. Add the SAML2 Formal Name in the Field From SSO column.

Warning: Qualtrics switched from SAML1 to SAML2 in Spring 2018. Surveys using SAML1 Formal Names will no longer capture the data correctly.

Use this example as a reference (Embedded Data = Field From SSO):

  employeeNumber = urn:oid:2.16.840.1.113730.3.1.3
  eduPersonPrincipalName = urn:oid:
  mail = urn:oid:0.9.2342.19200300.100.1.3
  displayName = urn:oid:2.16.840.1.113730.3.1.241
  sn = urn:oid:
  givenName = urn:oid:

While Qualtrics supports embedded data variable names that contain spaces, they are often the source of errors. CETS recommends using variable names that do not contain any spaces, punctuation or special characters.


The user's 8-Digit Penn ID
The user's PennName returned as
(suppressable by user, may be blank)
The user's preferred email address from the Penn Directory
(suppressable by user, may be blank)
The user's full name, typically returned in a format similar to "Franklin, Benjamin"
(suppressable by user, may be blank)
The user's surname (family name, last name, etc.)
(suppressable by user, may be blank)
The user's given name (first name)

Warning: The mail, displayName, sn (surname) and givenName attributes are all suppressable by the user, so be prepared if this information is missing (one approach is to prepopulate an editable field, so the user can provide the missing value). In cases where multiple values are returned for an attribute, Qualtrics will only record the first one. Consult the List of Shibboleth attributes available at Penn page for more information.

© Computing and Educational Technology Services