What can I do about spam?

While unwanted email is unavoidable, CETS does everything it can to reduce the amount of spam you receive without interfering with the delivery of legitimate messages. This is not an easy task and the rules are constantly changing.

Please see these pages for more information about Penn email routing and spam filtering:

Penn Email Routing (Penn Information Systems & Computing)

ProofPoint Hygiene Rules (Penn+Box, PennKey authentication required)

Important: Please report threats or harrassment to the Penn Police. Don't just filter or discard the message without reporting it.

How do I report spam?

Our filters tend to detect spam quickly and will automatically start blocking messages flagged as spam. Therefore, please wait until you have received multiple versions of the same message before submitting a report to CETS.

Sender addresses are often forged in spam. It's easy to impersonate an organisation, someone you know, or even you. Inspecting the headers of a message is often necessary to determine its true origin. Please let CETS know which program you use to read your email, so we can provide you with instructions on sharing the headers.

Contact CETS to report spam.

Why was a real message marked as spam?

When a legitimate message is blocked or put in your spam folder, it's called a false positive. Most email clients provide a way to remove the spam flag on messages that have been mistakenly placed in the spam folder. If you believe you have not received a message because it was blocked, please confirm that the sender actually sent it to the correct address and that it's not in any of your email folders before you contact CETS.